FAQ

Welcome to TotoGaming Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.

 

How can I open an account in TotoGaming?

In order to register an account in TotoGaming.com website, click "Registration" at the top right of the website. Registration process is required only once and it will last just a few minutes.

 

Can I have more than one account with TotoGaming?

You can only have one account in TotoGaming.com website.

 

How can I see the history of my bets?

In order to view your bets, please enter the section "Sport Bet History". Choose the bet period and status in the open window and click “Show” button.

 

I have forgotten my username and/or password. What shall I do?

In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to Email address [email protected] and your username will be recovered once your identity is confirmed.

 

How do I place a bet?

When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.

 

How can I see whether my bet was accepted?

Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under "Sport Bet History". Please note that a bet, once placed, can no longer be cancelled.

 

I placed a bet by accident. What shall I do?

Unfortunately once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.

 

What bet types can I place in TotoGaming?

TotoGaming offers a wide variety of sports, leagues, matches and bets – both pre-match and Live!
For more information on bet types visit our section "Bet types".


 

What is the minimum and maximum stake I can place?

The minimum bet you can place is 1 (one) EUR (or equal in other currency).

The maximum bet is 5000 (five thousand) EUR (or equal in other currency). 

The maximum winning amount of any bet must not exceed 10 000 (ten thousand) EUR.

 

What currencies can I bet with?

Currently you can register and bet only in EUR, USD and RUB.

 

How can I deposit money into my TotoGaming account?

Click on "Deposit" in the section "My Account" and follow the instructions. You can make deposits quickly and easily via online money transfer services such as Skrill, Neteller and SafeCharge.

 

How can I deposit money using a bank card?

You can deposit your game account via the payment system SafeCharge via Visa/Mastercard. For making a deposit into your game account via the payment system SafeCharge, enter the deposit amount, then click on the "DEPOSIT" button. After filling in the data of your payment card in the opened window and confirming, the amount will be credited to your game account. 

 

How can I make a withdrawal from my TotoGaming account?

You can make a withdrawal from your account using three methods:
• Skrill
• Neteller
• SafCharge (visa/master card)

 

How long does it take to process a request for withdrawal?

You can receive the money within 3 working days after making the request.

 

Does TotoGaming charge fees for money withdrawal?

In case the participant requires back the amount of the deposit made via payment card or payment system without making a bet, the fee for the service of the payment system will be deducted in the same amount as the payment system withheld from the Organizer for the transfer of the above-mentioned deposit.