KYC

KYC identification for Totogaming.com customers

 

Customers registered on Totogaming.com need to pass identification to take full advantage of the game account. Each person may have one game account.

The customer identification process consists of several stages:

1. Identification of passport data

2. Phone number verification

3. E-mail address verification

4. Identification of the place of residence

5. Identification of deposit making - during withdrawal request

 

1. Identification of passport data

Passport identification is carried out using a passport or ID card. The customer can attach it to his/her game account or send a photo of the document to the e-mail address support@totogaming.com. In some countries, a driver’s license is also considered an identity document and can also be accepted.

The following must be visible in the photo of the identity document:

1. Customer’s name, surname

2. Date of birth

3. Date of issue and expiration of the passport

The customer’s game account will be approved after the above-mentioned documents are fully provided. In case of any inaccuracy, the customer is notified by e-mail or call to complete the verification process.

 

2. Phone number verification

After registering a game account, the customer independently verifies the phone number in the “Personal Data” section. An identification code is sent to the specified phone number, and the customer enters it in the appropriate field thereby confirming the phone number.

 

3. E-mail address verification

After registering а gamе account, the customer independently verifies the e-mail address in the “Personal Data” section. A link is sent to the specified e-mail address, and the customer uses it to confirm the e-mail address registered in the game account.

 

4. Identification of the place of residence

To identify the place of residence, the customer sends a utility bill, which also indicates the address of residence. Receipts for the last three months are accepted. Customers who do not have utility payments in their name can also send the payment receipts for the phone number registered in their game account. As an alternative solution, the bank reference with the customer’s name and place of residence is also considered. The document must contain a stamp or QR code. In case of any inaccuracy, the customer is notified by e-mail or call to complete the verification process.

 

5. Identification of deposit making

On Totogaming.com, the customer can make a deposit via any of the available payment systems. Confirmation of deposit making is required when submitting a withdrawal request.

To identify the deposit methods, the following is necessary:

  • Screenshot of the personal information section of the payment system, indicating the address of residence, e-mail address and the name and surname of the customer.
  • Screenshot of the deposit made on Totogaming.com via payment systems.

To identify the deposit method Visa/Master, it is necessary to provide:

  • Photo of the bank card. The first and last 4 (four) digits of the card number and the customer’s name and surname should be clearly visible on the photo.
  • Screenshot of the deposit made on Totogaming.com via online banking - with the bank card number and the customer’s name and surname being visible.